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Retirement Living Breakfast: A New Standard of Service

QLD Retirement Breakfast: A New Standard of Service SEP 2019
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Retirement Living Breakfast
A New Standard of Service

The task and pressure of providing accommodation and servicing our ageing population continues to grow, and the media attention on the industry continues to intensify.

To assist operators in staying ahead and to improve the level of service offered to residents, the industry has moved to adopt a code of conduct and a joint Australian Retirement Village Accreditation Scheme (ARVAS). 

These measures are occurring at a time when the changes to the Retirement Villages Act 1999 are being implemented. Together, the changes to the Act and the industry led reforms at are setting a ‘New Standard of Service’.  

At our final retirement living event of the year we will provide you with an in-depth knowledge of the new standards that are shaping the retirement living industry.


Hosted By



Speakers 
Mark Francis 
Executive Director, Regulatory Services, 
Housing and Homelessness Services 
Department of Housing and Public Works

Susan Francis 
National Manager, QIP Accreditation Services
Quality Innovation Performance (QIP)

Kirstine Harvie
Executive Director l Strategic Policy and Legislation
Housing, Homelessness and Sport | Department of Housing and Public Works
 
Panel Member 
Kim Teudt
General Manager - Retirement Living
Blue Care

Moderator
Tammy Berghofer
Special Counsel, Retirement Living and Real Estate
MinterEllison


The 2019 Village Manager of the Year will be announced at this breakfast.

Award Sponsored by




The Property Council of Australia is committed to building a diverse and inclusive industry to drive success. Please consider this when registering participants for this event.

Cancellation policy

All cancellations must be requested in writing however no refunds will be given to cancellations made less than five (5) business days prior to the event as catering arrangements have already been confirmed. We are happy to accept a replacement at no additional cost.

Terms and conditions

Registrations are for individual delegates only and cannot be split or shared between multiple people. Payment is required prior to the event. The Property Council of Australia reserves the right to alter speaker/s or program of events or cancel the event in its entirety. The Property Council of Australia reserves the right to refuse entry to or remove from the premises any person who it considers (in their sole and absolute discretion) is causing annoyance. Your registration is accepted on the basis of these conditions. The collection of individual registration details is primarily so that we can register you and your colleagues for the event. The information will be stored in the Property Council’s database and may be used for future marketing of Property Council events and may also be provided to the event sponsors. If you do not wish your details to be made available to external parties, we ask that you notify us by a written request to the Property Council Database Manager. Property Council often undertakes or facilitates photography and/or video at our events and conferences. These images and footage may be used in future promotions that include but are not limited to website, direct mail, marketing collateral, email, sales documents and other uses by Property Council of Australia. Should a registered participant seek to be excluded from such future uses of images, you must register your request with a Property Council staff member on the day of the designated event. No further correspondence or permissions will alternatively be sought.